Frequently Asked Questions
How can we help you?
How to rent
Generally, a matching driver's license, credit card and at least 21 years old. If your license is foreign, you will also need to show your passport. An International Driver's License is needed if your driver's license is written in non-Roman characters. A physical license and credit card must be shown during turn-over. Watch video
We have two options.
First option and the most convenient one. You may sign-up, book and pay directly on our website. Once processed, we will send you a confirmation. And your chosen car shall be reserved and/or will be delivered at the location, date and time you selected. Please allow at least 24 hours lead-time.
Second option. You may visit any of our physical office, choose a car, sign-up and pay on-the-spot. Wait for a few minutes for the car preparation. And you will be on your way. We are open from 8 in the morning until 5 in the afternoon everyday. Watch videoAccount & Billing
Yes! We do accept all major credit cards both domestic and foreign like: Visa, Mastercard, American Express, Diners, Discovery, UnionPay and others. Watch video
Yes! We do accept most debit cards both domestic and foreign like: Visa, Mastercard, American Express, Diners, Discovery, UnionPay and others.
Yes! We do accept cash in Philippine currency.
Yes! We do accept bank checks. But, it must first be cleared before giving the car. Bank clearing usually takes 3 banking days.
Car concerns
Yes! Our vehicles are equipped with the necessary road toll cards and RFID stickers for expressway usage. Namely: EasyTrip and AutoSweep. But, you must topup the said cards according to your needs to avoid inconvenience. Watch video
Yes! Our cars are roadworthy. Our vehicles are purchased brand new from a refutable car dealers. And they are thoroughly maintained both by the dealership and in-house. We have relatively newer models and the oldest car age is no more than 5 years with a very few exception.
Yes! All our vehicles come with two types of insurance as standard: Compulsory Third Party Liability and Comprehensive Insurance for free! We believe this provides essential coverage for your peace of mind during your rental. The Compulsory Third Party Liability specifically covers expenses related to bodily injury or death caused to a third party. Our Comprehensive Insurance, on the other hand, provides broader protection, covering damages to your rented vehicle, including driver and passengers, as well as to other vehicles and properties involved in an incident. While we aim to provide you with peace of mind, please note that there are specific limitations on coverage for both types of insurance. We highly recommend adhering to safe driving practices to prevent accidents. Watch video
Yes! Here's a comprehensive overview of car insurance for car rentals in the Philippines—what it covers and how others have experienced the process.
First: We have Compulsory Third-Party Liability.
Required by law for vehicle registration. It covers bodily injury or death to third parties (drivers, passengers and pedestrians). Insurance coverage up to 100,000 only.
Secondly: We have Comprehensive Insurance.
It covers: own damage, theft, third-party liability, excess bodily injury, property damage, personal accident and acts of nature. Insurance coverage is limited. Except for own damage and theft which cover the entire cost of the vehicle. This is automatically included on your rental for FREE.
Beware of shady car rentals. They tend to over promise without basis. Take note: a standard Comprehensive Insurance stipulates "not to be use for hire or rental". I remember a client story. Where he had been charge on every penny for the car damage repair because the car rental company was denied on the insurance claim.
So, what should you do in an accident?
First, make sure that you are safe. And notify us as soon as you can.
Second, take as many pictures and angles of the actual scene of the accident.
Lastly, secure an official accident report from the authorities. For minor accidents, a notarize affidavit of accident will suffice.
Having a proper insurance limits your financial liability if the car gets damaged or stolen. Keep in mind. A nominal fee for the deductible or excess and/or participation fee and loss of use still applies if necessary.
For further protection on a rented vehicle. You may inquire for a Damage Waiver and/or Loss Damage Waiver to remove your financial liability if the car gets damaged or stolen. Watch video
First: We have Compulsory Third-Party Liability.
Required by law for vehicle registration. It covers bodily injury or death to third parties (drivers, passengers and pedestrians). Insurance coverage up to 100,000 only.
Secondly: We have Comprehensive Insurance.
It covers: own damage, theft, third-party liability, excess bodily injury, property damage, personal accident and acts of nature. Insurance coverage is limited. Except for own damage and theft which cover the entire cost of the vehicle. This is automatically included on your rental for FREE.
Beware of shady car rentals. They tend to over promise without basis. Take note: a standard Comprehensive Insurance stipulates "not to be use for hire or rental". I remember a client story. Where he had been charge on every penny for the car damage repair because the car rental company was denied on the insurance claim.
So, what should you do in an accident?
First, make sure that you are safe. And notify us as soon as you can.
Second, take as many pictures and angles of the actual scene of the accident.
Lastly, secure an official accident report from the authorities. For minor accidents, a notarize affidavit of accident will suffice.
Having a proper insurance limits your financial liability if the car gets damaged or stolen. Keep in mind. A nominal fee for the deductible or excess and/or participation fee and loss of use still applies if necessary.
For further protection on a rented vehicle. You may inquire for a Damage Waiver and/or Loss Damage Waiver to remove your financial liability if the car gets damaged or stolen. Watch video
Yes! We do allow our car to be driven anywhere in the country without extra cost. As long as you select the USING INTER-ISLAND FERRY option.